Desktop Support Technician, Japan

CommBank

Tokyo, Japan
Fully remote
Trading systems support
Windows and mac os troubleshooting
Network connectivity troubleshooting
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement

Job Summary

  • Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
  • Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
  • Support dealing room technology, including trader phones, broker lines, and related critical systems.

Matching Summary

Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.

Skills & Requirements

Must-have

  • trading systems support
  • Windows and Mac OS troubleshooting
  • network connectivity troubleshooting
  • hardware troubleshooting
  • incident response management
  • vendor relationship management

Nice-to-have

  • BCP knowledge
  • virtualization technologies experience
  • remote desktop protocols experience
  • agile IT infrastructure
  • innovation in payments

Key Requirements

  • 4+ years experience
  • Diploma or certification in IT
  • Fluency in Japanese
  • Professional English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter