Manager, Support & Operations

dentsu

Chicago, US
Base: $122,824-$152,662pyear; bonus/equity: not sp...
Hybrid
Subject matter expert for merkury
Advise on audience segmentation best practices
Provide service and product support
Serve as subject matter expert for Merkury, advising marketing brand managers, media planners/buyers, and publishing partners on best practices for analyzing and refining target audience segmentation

Job Summary

  • Serve as subject matter expert for Merkury, advising marketing brand managers, media planners/buyers, and publishing partners on best practices for analyzing and refining target audience segmentation.
  • Facilitate timely delivery of a marketer’s target audience(s) to external adtech/martech partner technologies, confirm successful delivery, and troubleshoot issues.
  • Benefits available include Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave.

Matching Summary

Serve as subject matter expert for Merkury, advising marketing brand managers, media planners/buyers, and publishing partners on best practices for analyzing and refining target audience segmentation.

Salary

Base: $122,824-$152,662/year; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life, disability, 401k, PTO, holidays, sick leave, parental leave

Skills & Requirements

Must-have

  • Subject matter expert for Merkury
  • Advise on audience segmentation best practices
  • Provide service and product support
  • Facilitate audience data delivery
  • Manage data transfers securely
  • Monitor support team KPIs
  • Publish product documentation

Nice-to-have

  • Agile Project Manager for sprints
  • Work with developers on issues
  • Capture technical requirements for enhancements

Key Requirements

  • Bachelor’s degree or foreign equivalent
  • Five (5) years of experience
  • Experience in marketing industry
  • Experience with PII/SPI data
  • Experience with adtech/martech platforms
  • Experience with CLI, Postman, SQL
  • Experience with Agile and JIRA
  • Experience with Salesforce, Zendesk, SFTP
  • Experience with Microsoft Excel, Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter