Customer Experience Partner - Contract

DOMAIN HOLDINGS AUSTRALIA

Melbourne, Australia
Hybrid
Previous experience in fast-paced customer service
Excellent communication skills with positive approach
Resilient and empathic problem-solving nature
This role provides technical product support to Real Estate agency clients using the Real Time Agent point-of-sale platform

Job Summary

  • This role provides technical product support to Real Estate agency clients using the Real Time Agent point-of-sale platform.
  • The position offers a hybrid working model within a sociable team culture featuring regular events and celebrations.
  • Candidates will assist with post-onboarding support, bug resolution, and integration issues while identifying process improvements.

Matching Summary

This role provides technical product support to Real Estate agency clients using the Real Time Agent point-of-sale platform.

Skills & Requirements

Must-have

  • Previous experience in fast-paced customer service
  • Excellent communication skills with positive approach
  • Resilient and empathic problem-solving nature

Nice-to-have

  • Exposure to working with technology and SaaS platforms
  • Property industry knowledge
  • Phone-based customer service experience
  • Basic knowledge of coding XML JSON or HTML

Key Requirements

  • Previous experience in fast-paced customer service roles
  • High level of confidentiality
  • Passion for delivering great customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter