Personal Lines Short Term Insurance Client Service & Retentions (fais)

ABSA

Not specified (assumed to be hybrid due to customer service nature).
Deliver dynamic customer service
Answer incoming calls timeously
Resolve customer queries
ABSA is seeking a candidate for the Personal Lines Short Term Insurance Client Service & Retentions position, focusing on delivering exceptional customer service, resolving queries, and upselling insurance products. The ideal candidate must meet specific regulatory requirements and possess a customer-centric attitude

Job Summary

  • To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer.
  • Offer financial advice to the customer and handle retentions.
  • Absa Bank Limited is an equal opportunity, affirmative action employer.

Matching Summary

Match Score: 75

ABSA is seeking a candidate for the Personal Lines Short Term Insurance Client Service & Retentions position, focusing on delivering exceptional customer service, resolving queries, and upselling insurance products. The ideal candidate must meet specific regulatory requirements and possess a customer-centric attitude.

Skills & Requirements

Must-have

  • Deliver dynamic customer service
  • Answer incoming calls timeously
  • Resolve customer queries
  • Upsell insurance products
  • Handle retentions

Nice-to-have

  • Empowering Africa's tomorrow
  • African group growth journey
  • Reset our future and shape destiny

Key Requirements

  • FAIS Fit and Proper Requirements
  • FSCA-Approved Qualification
  • Regulatory Exam for Representatives (RE5)
  • Experience As Per the FAIS Act
  • Product Specific Training
  • Class Of Business Training
  • Continuous Professional Development
  • Attest To Honesty, Integrity, and Good Standing
  • Further Education and Training Certificate (FETC)

Work Rights

Not specified

Tailored Resume

Cover Letter