Customer Support Representative I

RELX

Handle calls, emails, and chat support
Provide product and service information
Document customer data and resolutions
The LexisNexis Customer Support Representative role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers

Job Summary

  • The LexisNexis Customer Support Representative role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers.
  • Accountabilities: The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat).
  • We are committed to providing a fair and accessible hiring process.

Matching Summary

The LexisNexis Customer Support Representative role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers.

Skills & Requirements

Must-have

  • Handle calls, emails, and chat support
  • Provide product and service information
  • Document customer data and resolutions
  • Work within standard operating procedures
  • Apply analytical and technical skills

Nice-to-have

  • Positive attitude and self-motivated
  • Adapt to constant changing processes
  • Good understanding of team integration

Key Requirements

  • Bachelor’s degree or 2 years of college
  • 1 year customer service in contact center
  • Ability to learn enterprise AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter