Product Support Operations Representative

Caterpillar of Australia

Mossville, IL, US
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Onsite
Dealer partnership and performance experience
Npi product support development and deployment
Customer-facing field engineering roles
The role involves providing commissioning, A*I, service support, and direct customer support for Caterpillar's Datacenter Aftertreatment business

Job Summary

  • The role involves providing commissioning, A*I, service support, and direct customer support for Caterpillar's Datacenter Aftertreatment business.
  • Candidates must prioritize development activities with dealers and ensure adequate capability is in place to deliver services growth.
  • Relocation assistance is available for this position, which requires working onsite five days a week.

Matching Summary

The role involves providing commissioning, A*I, service support, and direct customer support for Caterpillar's Datacenter Aftertreatment business.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus mentioned; Benefits: Medical, dental, vision, 401(k), HSA, FSA, paid time off, tuition reimbursement

Skills & Requirements

Must-have

  • Dealer partnership and performance experience
  • NPI Product Support development and deployment
  • Customer-facing field engineering roles

Nice-to-have

  • Creation and marketing of technical documents
  • Technical problem-solving with on-site support
  • Training and deployment of new products

Key Requirements

  • Bachelor's degree in accredited Engineering curriculum or technical degree
  • Prior experience in product support role
  • Prior experience in customer-facing field engineering roles
  • Visa sponsorship not available

Work Rights

Not specified

Tailored Resume

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