Service Designer - 6 Month Ftc

Lbgroupcoaching

London, United Kingdom
Base: £72,202 - £80,780; bonus/equity: annual perf...
Hybrid
Service design methodology
Customer journey mapping
User research and insight translation
As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction

Job Summary

  • As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.
  • Support the Team Design Lead in shaping the end to end experience strategy, ensuring alignment with platform goals and customer needs.
  • We offer a wide-ranging benefits package, which includes a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes.

Matching Summary

As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.

Salary

Base: £72,202 - £80,780; Bonus/Equity: Annual performance-related bonus; Benefits: Generous pension contribution, share schemes, 30 days holiday

Skills & Requirements

Must-have

  • Service Design Methodology
  • Customer Journey Mapping
  • User Research and Insight Translation
  • Workshop Facilitation Techniques
  • Cross-functional Collaboration

Nice-to-have

  • Proactive Motivation and Innovation
  • Creative Thinking and Rethinking Journeys
  • Relationship Building with Senior Stakeholders
  • Resilience in Stressful Situations
  • Experience in Regulated Financial Services

Key Requirements

  • Experience with research and design thinking
  • Experience developing strategic design direction

Work Rights

Not specified

Tailored Resume

Cover Letter