Customer Experience Associate - Cavendish - 26.25h

TD Bank

Montréal, Quebec, Canada
Base: 22.50 - 28.33 cad; bonus/equity: not specifi...
On-site
Customer service transactions
Product and service information
Digital banking education
TD Bank is seeking a Customer Experience Associate in Montréal, Quebec, to engage with customers and assist them in their financial needs. The role focuses on establishing relationships, providing customer service, and promoting banking solutions, requiring strong communication and organizational skills

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions, while understanding customer needs and guiding them to the right contact person for appropriate solutions.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development being defining features of the colleague experience.

Matching Summary

Match Score: 85

TD Bank is seeking a Customer Experience Associate in Montréal, Quebec, to engage with customers and assist them in their financial needs. The role focuses on establishing relationships, providing customer service, and promoting banking solutions, requiring strong communication and organizational skills.

Salary

Base: 22.50 - 28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service transactions
  • product and service information
  • digital banking education
  • customer problem resolution

Nice-to-have

  • build deep relationships
  • think like a customer
  • innovate with purpose

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Proficiency in MS Office, branch software and internet
  • Knowledge of banking solutions and processes

Work Rights

Not specified

Tailored Resume

Cover Letter