Negotiate renewals and close commercial conversations
Handle objections and influence decision-makers
This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance
Job Summary
This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
We offer flexibility in how and when you take PTO, Days of Disconnect, Parental & Pawternity Leave, and a quarterly reimbursement for your preferred health scheme.
Matching Summary
This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.
Skills & Requirements
Must-have
Customer retention and churn prevention
Negotiate renewals and close commercial conversations
Handle objections and influence decision-makers
Cross-functional collaboration
Drive customer engagement and retention KPIs
Nice-to-have
Ambitious and authentic culture
Growth mindset and professional development
Collaborative and supportive team environment
Experience in health and fitness technology
Key Requirements
3+ years of relevant experience
2+ years' experience in SaaS Account Management, Customer Success or Sales
Bachelor’s degree with evidence of high achievement