Genesys Cloud Support Specialist

Fidelity Canada

Toronto, ON, Canada
Base: $123,000 to $146,000; bonus: discretionary p...
Hybrid
5+ years genesys cloud experience
Genesys routing and ivr configuration
Enterprise system integration skills
This role involves designing and optimizing cloud-based contact center solutions leveraging Genesys Cloud capabilities across routing, IVR, and analytics

Job Summary

  • This role involves designing and optimizing cloud-based contact center solutions leveraging Genesys Cloud capabilities across routing, IVR, and analytics.
  • Fidelity Canada offers a competitive total rewards package including a base salary range of $123,000 to $146,000 and comprehensive health benefits starting on day one.
  • Employees are required to work on-site two days per week at the Toronto location until late 2026, after which the office will move to Mississauga.

Matching Summary

This role involves designing and optimizing cloud-based contact center solutions leveraging Genesys Cloud capabilities across routing, IVR, and analytics.

Salary

Base: $123,000 to $146,000; Bonus: Discretionary Performance Bonus included; Benefits: RRSP contribution after 6 months, 100% employer-paid health premiums, up to $5000 mental health coverage

Skills & Requirements

Must-have

  • 5+ years Genesys Cloud experience
  • Genesys routing and IVR configuration
  • Enterprise system integration skills
  • Technical troubleshooting expertise
  • Contact center solution architecture

Nice-to-have

  • Strong written and verbal communication
  • Experience creating support documentation
  • Ability to conduct user training sessions
  • Proactive approach to customer support
  • Collaboration with development teams

Key Requirements

  • Minimum 5 years of Genesys Cloud experience
  • Post-secondary education in IT or equivalent experience
  • Valid work authorization for Canada required

Work Rights

Current work authorization for Canada is required

Tailored Resume

Cover Letter