Director, Customer Success (partner Solutions) - B2b2c

Allstate Identity Protection

Base: $150,000 - $190,000 annually; bonus: up to 2...
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7+ years enterprise customer success experience
Api and sso integration technical knowledge
Experience leading complex partner integrations
** Allstate Identity Protection is seeking a Director of Customer Success for Partner Solutions with a focus on B2B2C models. The ideal candidate will have significant experience in enterprise customer success and a strong technical background in integrations, with a passion for driving customer outcomes and product strategy. **

Job Summary

  • This role directly reports to the Chief Product Officer and owns end-to-end partner success while influencing the product roadmap.
  • The position requires managing full lifecycle engagements from pre-sales discovery through post-launch adoption and value realization.
  • Candidates will be measured on customer satisfaction scores, seamless integration launches, and the implementation of scalable features derived from customer needs.

Matching Summary

Match Score: 75

** Allstate Identity Protection is seeking a Director of Customer Success for Partner Solutions with a focus on B2B2C models. The ideal candidate will have significant experience in enterprise customer success and a strong technical background in integrations, with a passion for driving customer outcomes and product strategy. **

Salary

Base: $150,000 - $190,000 annually; Bonus: Up to 20% annual performance bonus; Benefits: Refer to www.allstategoodlife.com for details

Skills & Requirements

Must-have

  • 7+ years enterprise customer success experience
  • API and SSO integration technical knowledge
  • Experience leading complex partner integrations
  • Proficiency with Salesforce JIRA and Confluence
  • Ability to build ROI-based business cases

Nice-to-have

  • Background in fintech or security domains
  • Experience with B2B2C partnership models
  • Strong influence skills with C-suite executives
  • Mentoring and playbook development experience
  • Passion for shaping product strategy

Key Requirements

  • Minimum 7 years in enterprise customer success or technical consulting
  • High School Diploma or GED required; Bachelor's degree preferred
  • Fluency with APIs, OAuth/SAML, SDKs, and data flows

Work Rights

Not specified

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