Customer Success Manager

Weave

Boston, MA, United States
Base: $120,000 to $165,000; bonus/equity: retentio...
On-site
Ai implementation expertise
Customer relationship building
Fda document preparation
Equip human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible

Job Summary

  • Equip human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible.
  • Devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions.
  • Competitive salary ($120,000 to $165,000) and retention-based variable compensation plus equity.

Matching Summary

Equip human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible.

Salary

Base: $120,000 to $165,000; Bonus/Equity: retention-based variable compensation plus equity; Benefits: Comprehensive health, dental and vision insurance, generous PTO, parental leave, OneMedical, TalkSpace, Teladoc

Skills & Requirements

Must-have

  • AI implementation expertise
  • Customer relationship building
  • FDA document preparation
  • Change management expertise
  • LLM understanding

Nice-to-have

  • Innovative approach to CS
  • Consultative approach
  • Expert user and guide
  • Craftsmanship and ROI focus

Key Requirements

  • 5+ years experience in Customer Success in B2B SaaS
  • Experience serving life science, bio, or therapeutics markets
  • Bio education preferred, advanced degree ideal

Work Rights

Not specified

Tailored Resume

Cover Letter