Senior Manager, Marketing Technology Client Experince (cx)

Chanel (Australia) Pty Ltd

New York City, US
Base: $87,500-$175,000; bonus/equity: variable pyy...
Hybrid
Salesforce marketing cloud expertise
Sfmc digital journeys
Client lifecycle and retention marketing
This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating stakeholder business goals into sophisticated, high-performing SFMC digital journeys

Job Summary

  • This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating stakeholder business goals into sophisticated, high-performing SFMC digital journeys.
  • The role acts as a vital link between business partners, marketing strategy, and technical execution teams, managing complex automation projects while ensuring meticulous attention to detail and data integrity.
  • Chanel offers a unique work environment focused on creating conditions for people to perform at their best, fostering personal growth and collective progress through diversity and inclusion.

Matching Summary

This Mar-Tech role balances technical mastery with a "digital agency" mindset, focusing on translating stakeholder business goals into sophisticated, high-performing SFMC digital journeys.

Salary

Base: $87,500-$175,000; Bonus/Equity: variable pay offered; Benefits: robust healthcare, paid time off, wellbeing resources

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud expertise
  • SFMC digital journeys
  • Client lifecycle and retention marketing
  • Omni-channel engagement
  • Data-driven optimization
  • Project and Program Management

Nice-to-have

  • Digital agency mindset
  • Proactive and high-energy
  • Brand consistency
  • Culture of experimentation
  • Retail and Fashion industry background

Key Requirements

  • Minimum of 7 years in Project and Program Management
  • Minimum of 5 years of experience in Email Marketing
  • Salesforce Ecosystem expertise (SFMC, CRM Data Cloud 360, Client Journey Builder, Automation Studio)
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

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