Base: $87,200 - $106,600; bonus: 10% target with u...
Hybrid
Qualtrics survey platform expertise
Executive dashboard creation
Nps csat ces metric tracking
Intact Insurance is seeking a Senior Analyst for their Customer Experience Insights practice to lead the implementation and optimization of customer experience survey programs using Qualtrics. The role involves transforming customer feedback into actionable insights, driving strategic reporting of CX metrics, and collaborating with cross-functional teams
Job Summary
This role involves leading the implementation and optimization of customer experience survey programs in Qualtrics to transform feedback into actionable insights.
The position offers a competitive salary range of $87,200 to $106,600 with an annual bonus target of 10% and potential for up to double payout.
Employees benefit from a hybrid work model, flexible arrangements, and access to a defined benefit pension plan providing guaranteed income for life.
Matching Summary
Match Score: 85
Intact Insurance is seeking a Senior Analyst for their Customer Experience Insights practice to lead the implementation and optimization of customer experience survey programs using Qualtrics. The role involves transforming customer feedback into actionable insights, driving strategic reporting of CX metrics, and collaborating with cross-functional teams.
Salary
Base: $87,200 - $106,600; Bonus: 10% target with up to double payout; Benefits: Hybrid work, wellness account, share plan, defined benefit pension
Skills & Requirements
Must-have
Qualtrics survey platform expertise
Executive dashboard creation
NPS CSAT CES metric tracking
Cross-functional stakeholder management
Text analytics and driver analysis
Nice-to-have
SQL or Python/R exposure
Statistical techniques knowledge
Continuous improvement mindset
Strong storytelling abilities
Process documentation discipline
Key Requirements
Bachelor's degree in marketing, business, statistics, or related field
5+ years experience in customer experience research or VoC programs