Service Advisor

Search Optics LLC

Troy, MI, United States
On-site
Customer communication
Service estimates
Repair order processing
Search Optics LLC is seeking a Service Advisor for Suburban Buick GMC of Troy, MI. The role involves facilitating communication between customers and technicians, managing service requests, and ensuring customer satisfaction through effective service operations

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Search Optics LLC is seeking a Service Advisor for Suburban Buick GMC of Troy, MI. The role involves facilitating communication between customers and technicians, managing service requests, and ensuring customer satisfaction through effective service operations.

Skills & Requirements

Must-have

  • customer communication
  • service estimates
  • repair order processing
  • warranty administration

Nice-to-have

  • exemplary customer service
  • team player

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience
  • Basic mechanical understanding
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

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