Manage sales, service, operational, and risk processes
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model
Job Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
The CSL Team Manager role is to lead, develop, and retain a team of lenders.
This is a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.
Matching Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
Skills & Requirements
Must-have
Lead and develop a team of lenders
Drive sales and service performance culture
Manage sales, service, operational, and risk processes
Oversee sales pipeline and meet targets
Resolve customer inquiries and complaints
Nice-to-have
Build positive relationships
Community contributions
Cultivate a successful culture
Exceptional customer experiences
Key Requirements
Demonstrated experience in home lending
Demonstrated leadership, coaching, people management
Proven success in achieving business sales & service results
Advanced knowledge of CBA home loan processes
Detailed technical understanding of lending products