Senior Business Analyst- Servicenow Artificial Intelligence

Takeda

Bengaluru, India
Competitive salary; performance annual bonus; comp...
Hybrid
6+ years business analyst experience
3+ years servicenow ai & ml features
Experience with now assist capabilities
Takeda is seeking a Senior Business Analyst specializing in ServiceNow AI for its Innovation Capability Center in Bengaluru. The role requires extensive experience in AI/ML features within ServiceNow, focusing on delivering user-centric solutions and improving workflows

Job Summary

  • This role leads the end-to-end analysis and delivery of ServiceNow AI capabilities with a strong focus on artificial intelligence solutions.
  • The position requires defining measurable outcomes for AI initiatives including agent support, self-service, and workflow automation within an inclusive team environment.
  • Takeda offers competitive compensation, flexible hybrid work, comprehensive healthcare, and extensive learning platforms to support career growth in Bangalore.

Matching Summary

Match Score: 85

Takeda is seeking a Senior Business Analyst specializing in ServiceNow AI for its Innovation Capability Center in Bengaluru. The role requires extensive experience in AI/ML features within ServiceNow, focusing on delivering user-centric solutions and improving workflows.

Salary

Competitive Salary; Performance Annual Bonus; Comprehensive Healthcare Insurance Plans

Skills & Requirements

Must-have

  • 6+ years Business Analyst experience
  • 3+ years ServiceNow AI & ML features
  • Experience with Now Assist capabilities
  • Virtual Agent conversation design
  • AI workflow requirement definition
  • Agile lifecycle delivery support

Nice-to-have

  • Strong stakeholder management skills
  • Excellent facilitation and communication
  • Analytical mindset for business value
  • User-centric design approach
  • Inclusive collaborative workplace culture

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years total Business Analyst experience
  • 3+ years specific ServiceNow AI/ML feature experience
  • Knowledge of ServiceNow platform architecture

Work Rights

Not specified

Tailored Resume

Cover Letter