Tech Customer Spt Coordinator I

RELX (Singapore) Pte Ltd

Not specified; not specified; country specific ben...
Fully remote
Telephonic technical support skills
Software installation and upgrades
Database maintenance and troubleshooting
The Tech Customer Support Coordinator I position at RELX (Singapore) Pte Ltd offers remote telephonic technical support to customers, focusing on problem resolution related to software, account issues, and database maintenance. Ideal candidates should possess a Bachelor's degree or equivalent education, along with strong communication and technical skills

Job Summary

  • This position provides high quality telephonic technical support and problem resolution to customers daily while protecting and increasing LexisNexis revenues.
  • Representatives are expected to utilize skills from training, education, or experience to fulfill responsibilities including software navigation, installation, and database maintenance.
  • The company offers country-specific benefits and is committed to a fair hiring process with accommodations available for applicants with disabilities.

Matching Summary

Match Score: 85

The Tech Customer Support Coordinator I position at RELX (Singapore) Pte Ltd offers remote telephonic technical support to customers, focusing on problem resolution related to software, account issues, and database maintenance. Ideal candidates should possess a Bachelor's degree or equivalent education, along with strong communication and technical skills.

Salary

Not specified; Not specified; Country specific benefits offered

Skills & Requirements

Must-have

  • Telephonic technical support skills
  • Software installation and upgrades
  • Database maintenance and troubleshooting
  • Windows operating system knowledge
  • Remote session assistance

Nice-to-have

  • Advanced education or certifications
  • Team collaboration and knowledge sharing
  • Experience with enterprise AI tools
  • Billing and invoice support experience
  • Positive working relationship building

Key Requirements

  • Bachelor's degree or 2 years college completed
  • Ability to learn enterprise AI tools quickly
  • No back subjects or incomplete units in education

Work Rights

Not specified

Tailored Resume

Cover Letter