Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 usd - $192,200 usd; bonus/equity: e...
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Ai/ml or data-driven products/solutions
Talent acquisition or human resources experience
Customer success framework expertise
** Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote role based in Atlanta, Georgia. The ideal candidate will have experience in customer-facing roles within complex software environments, particularly in AI/ML and Talent Acquisition, to drive customer success and value realization. **

Job Summary

  • Serve as a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • Design and own structured success plans for your portfolio, aligned to the Customer Success framework and tailored to each customer’s objectives.
  • Collaborate cross-functionally to create cohesive customer engagement motions and contribute to the continuous improvement of the Customer Success framework.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote role based in Atlanta, Georgia. The ideal candidate will have experience in customer-facing roles within complex software environments, particularly in AI/ML and Talent Acquisition, to drive customer success and value realization. **

Salary

Base: $113,800 USD - $192,200 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML or data-driven products/solutions
  • Talent Acquisition or Human Resources experience
  • Customer Success framework expertise
  • Strategic customer engagement leadership
  • Cross-functional collaboration skills

Nice-to-have

  • Organizational change management
  • Workflow redesign and operating model shifts
  • Customer advocacy identification and operationalization
  • Continuous improvement of Customer Success framework
  • Curious minds and courageous collaborators

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products/solutions experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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