Manager, Customer Account Management

Redwood Software

Remote, United States
**
3-5 years customer-facing experience
Proven ability to lead customer teams
Strong analytical skills for usage trends
** Redwood Software is seeking a Manager of Customer Account Management to lead a team focused on driving renewals, upsells, and customer satisfaction within their automation solutions sector. The ideal candidate will have experience in customer-facing roles, strong leadership abilities, and a passion for fostering a customer-centric culture. **

Job Summary

  • Redwood Software empowers customers with lights-out automation for mission-critical business processes through its SaaS-based composable automation platform.
  • The Manager of the Customer Account Management Team will lead a team responsible for driving renewals, upsells, and cross-sell revenue across the customer base.
  • Candidates must possess strong communication skills to articulate technical information effectively to both technical stakeholders and senior executives.

Matching Summary

Match Score: 75

** Redwood Software is seeking a Manager of Customer Account Management to lead a team focused on driving renewals, upsells, and customer satisfaction within their automation solutions sector. The ideal candidate will have experience in customer-facing roles, strong leadership abilities, and a passion for fostering a customer-centric culture. **

Skills & Requirements

Must-have

  • 3-5 years customer-facing experience
  • Proven ability to lead customer teams
  • Strong analytical skills for usage trends
  • Experience with Salesforce and Outreach tools
  • Bachelor's degree in CS or related field

Nice-to-have

  • Passion for dynamic problem-solving environment
  • Ability to operate confidently at executive level
  • Demonstrates professionalism and growth mindset
  • Collaborative team player building trusted relationships

Key Requirements

  • 3-5 years experience in customer success or account management
  • Bachelor's degree in Computer Science or Information Systems preferred
  • Familiarity with Salesforce and sales execution platforms like Outreach

Work Rights

Not specified

Tailored Resume

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