It Service Delivery Manager

Toll Group

Not specified; benefits: pyrental leave 14 weeks p...
3 days onsite, 2 days remote
10+ years it service management experience
Supply chain logistics domain expertise
Warehouse and transport management systems
Toll Group is seeking an IT Service Delivery Manager to oversee IT operations and service delivery for its logistics and supply chain business. The ideal candidate will have extensive experience in IT service management and a strong background in supply chain logistics, with a focus on continuous improvement and stakeholder engagement

Job Summary

  • The role involves leading cross-functional teams to align technology initiatives with business outcomes across a global logistics network.
  • Candidates will act as the primary escalation point for P1/P2 incidents while managing budgets and ensuring smooth transitions into BAU.
  • Toll Group offers benefits including parental leave, flexible working arrangements, and private healthcare cover for its team members.

Matching Summary

Match Score: 85

Toll Group is seeking an IT Service Delivery Manager to oversee IT operations and service delivery for its logistics and supply chain business. The ideal candidate will have extensive experience in IT service management and a strong background in supply chain logistics, with a focus on continuous improvement and stakeholder engagement.

Salary

Not specified; Benefits: Parental Leave 14 weeks primary pay; Flexible Working Arrangements 3 days office/2 days remote

Skills & Requirements

Must-have

  • 10+ years IT service management experience
  • Supply chain logistics domain expertise
  • Warehouse and Transport Management Systems
  • Incident and escalation management leadership
  • ServiceNow and ITSM framework proficiency
  • Budgeting and TCO optimization skills

Nice-to-have

  • Cloud certification AWS Azure GCP OCI
  • ITIL certification preferred
  • Masters degree in computer science
  • Strong stakeholder engagement abilities
  • Experience with webMethods Workato Boomi

Key Requirements

  • Bachelor's Degree in computer science or related field
  • 10+ years experience in process governance and issue coordination
  • Must be entitled to work in Australia

Work Rights

Must be entitled to work in Australia

Tailored Resume

Cover Letter