Responsable Performance Qualité En Service / In Service Quality Performance Manager
ATR (Airbus/Leonardo)
Mirabel, Quebec, Canada
Attractive salary; annual bonus available; group i...
Hybrid
10 years manufacturing quality experience
Bilingual french and english proficiency
Root cause analysis methodology expertise
ATR (Airbus/Leonardo) is seeking an experienced In-Service Quality Performance Manager for the A220 Commercial Aircraft Program in Mirabel, Quebec. The role focuses on enhancing customer satisfaction by addressing quality issues and implementing continuous improvement initiatives within a collaborative team environment
Job Summary
This role serves as the primary focal point for A220 Customer Services regarding quality performance, ensuring a single voice to internal and external customers.
The position requires consolidating quality pain points reported by operators throughout the product lifecycle and coordinating continuous improvement initiatives to eradicate event recurrence.
Employees benefit from an attractive salary, annual bonus, group insurance, pension plan, and access to over 10,000 e-learning courses for professional development.
Matching Summary
Match Score: 85
ATR (Airbus/Leonardo) is seeking an experienced In-Service Quality Performance Manager for the A220 Commercial Aircraft Program in Mirabel, Quebec. The role focuses on enhancing customer satisfaction by addressing quality issues and implementing continuous improvement initiatives within a collaborative team environment.
Salary
Attractive salary; Annual bonus available; Group insurance, pension, and share purchase plan included
Skills & Requirements
Must-have
10 years manufacturing quality experience
Bilingual French and English proficiency
Root Cause Analysis methodology expertise
Aircraft structure and systems knowledge
Customer Centricity deployment skills
Nice-to-have
Strong leadership and influence capabilities
Experience with continuous improvement initiatives
Project management in transformation environments
Cross-functional collaboration mindset
Digital dashboard creation using SMART indicators
Key Requirements
Minimum 10 years of sector experience
University degree in engineering or equivalent
Bilingual (French and English) communication skills
Experience in aerospace quality or customer service