Product Analyst, Platforms & Tools

SoCalGIS

Gurugram, India
**
Servicenow ticketing platform
Azure devops, jira
Itsm processes
** SoCalGIS is seeking a Product Analyst for their Platforms & Tools team in Gurugram, India, to manage and support a suite of enterprise tools. The role emphasizes strong communication, problem-solving skills, and the ability to work collaboratively across various teams while providing exceptional support to internal customers. **

Job Summary

  • The Platforms and Tools Team is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools and Business Intelligence tools for the S&P Global Enterprise.
  • In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 75

** SoCalGIS is seeking a Product Analyst for their Platforms & Tools team in Gurugram, India, to manage and support a suite of enterprise tools. The role emphasizes strong communication, problem-solving skills, and the ability to work collaboratively across various teams while providing exceptional support to internal customers. **

Skills & Requirements

Must-have

  • ServiceNow ticketing platform
  • Azure DevOps, JIRA
  • ITSM processes
  • Generative AI and Agents solutions
  • cross-functional teamwork

Nice-to-have

  • teamwork, creativity, business analyst experience
  • customer satisfaction
  • foster a cohesive self-organized team
  • curiosity and a shared belief

Key Requirements

  • Bachelor's degree in Business, Technology, Engineering, or related area
  • 3 to 6 years of experience
  • Exposure to Web-based Application development
  • Knowledge of Agile Execution tools
  • Experience using Workflow Management tool
  • Strong understanding of IT Service Management (ITSM) processes
  • Familiarity with Portfolio and Lean Portfolio Management (PPM, LPM) concepts

Work Rights

Not specified

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