Product Manager – Disputes

Markham Bank

Not specified (assumed to be hybrid based on common practices in roles like this).
Customer experience in high-stress situations
Balancing customer fairness, risk, and efficiency
Data and responsible ai adoption
Markham Bank is seeking a Product Manager for its Disputes team, focusing on enhancing customer experiences in high-stress situations like disputed transactions. The role involves using data and responsible AI to improve efficiency and fairness in dispute resolutions while collaborating with various internal teams

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
  • You’ll join the Disputes squad, a cross-functional squad led by a Product Owner, and you’ll report into the Product & Solutions Chapter Lead in the Crew who coaches your product craft and development.

Matching Summary

Match Score: 75

Markham Bank is seeking a Product Manager for its Disputes team, focusing on enhancing customer experiences in high-stress situations like disputed transactions. The role involves using data and responsible AI to improve efficiency and fairness in dispute resolutions while collaborating with various internal teams.

Skills & Requirements

Must-have

  • Customer experience in high-stress situations
  • Balancing customer fairness, risk, and efficiency
  • Data and responsible AI adoption
  • End-to-end servicing pathways and controls
  • Stakeholder management and communication skills

Nice-to-have

  • Improving customer experience
  • Building faster, clearer experiences
  • Work that matters
  • Seamless banking experience
  • Innovative and value creating products

Key Requirements

  • Experience as a Product Manager
  • Experience in payments or disputes
  • Strong problem framing and discovery practice
  • Ability to balance customer outcomes with risk
  • Experience using data to articulate problems
  • Tertiary qualification in business or related discipline

Work Rights

Not specified

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