Customer Success Manager

Sitemate

Sydney, Australia
Base salary: au$90,000 (incl. super); commission: ...
Remote
Customer-facing experience
Clear communication (written and verbal)
Strong prioritization and time management
You’ll be the trusted day-to-day partner for customers after they’ve signed, guiding them through onboarding, ensuring they’re getting value quickly, and helping them embed Sitemate’s products into real-world workflows

Job Summary

  • You’ll be the trusted day-to-day partner for customers after they’ve signed, guiding them through onboarding, ensuring they’re getting value quickly, and helping them embed Sitemate’s products into real-world workflows.
  • Success in this role looks like: healthy accounts, strong adoption, happy customers, and clear action plans for improving usage and reducing churn risk.
  • You’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

Matching Summary

You’ll be the trusted day-to-day partner for customers after they’ve signed, guiding them through onboarding, ensuring they’re getting value quickly, and helping them embed Sitemate’s products into real-world workflows.

Salary

Base Salary: AU$90,000 (incl. Super); Commission: AU$10,000 (incl. Super); Benefits: Not specified

Skills & Requirements

Must-have

  • Customer-facing experience
  • Clear communication (written and verbal)
  • Strong prioritization and time management
  • Problem solving & critical thinking
  • Consultative mindset
  • Comfort with process and accountability
  • Resilience and learning agility
  • Attention to detail
  • Basic commercial awareness

Nice-to-have

  • Experience in SaaS / tech
  • Familiarity with customer health signals
  • Experience supporting construction/field operations
  • Exposure to renewals or expansion
  • Comfort working with data

Key Requirements

  • Customer-facing experience
  • Evidence of building trust and handling issues calmly
  • Can run customer calls, summarise next steps, and write crisp follow-ups
  • Can diagnose what’s going on, propose options, and guide a customer to the best outcome
  • Asks good questions, understands customer goals, and recommends workflows
  • Follows SOPs, keeps notes/tasks up to date, and closes the loop reliably
  • Can absorb feedback, adapt quickly, and stay positive
  • Accurate in documentation, customer comms, and internal handovers
  • Understands retention, customer value, and why adoption matters

Work Rights

Not specified

Tailored Resume

Cover Letter