Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role
Job Summary
Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role.
This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.
We are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Matching Summary
Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role.
Skills & Requirements
Must-have
phone-based management of business customers
nurture existing customer portfolio
promote services via inbound/outbound
timely resolution of customer enquiries
client retention and contract upgrades
create quality sales leads
Nice-to-have
extraordinary skills
awesome customer service experience
supportive company culture
passion and pride
positive difference
Key Requirements
2 years experience in customer service/telesales
Demonstrated skills in B2B sales development
Highly developed negotiation skills
Intermediate computer and system skills
Complaint handling experience
Ability to work under pressure, multi-task and work autonomously