Customer Success Specialist – Phone/chat/case Mgmt

AIPL ACQUIRE INTELLIGENCE

2+ years technology experience
Windows workstation and server proficiency
Strong english written and verbal communication
The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products

Job Summary

  • The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products.
  • You will interact with medical and healthcare professionals to train them on technology and provide exceptional support to new and current clients.
  • Success is defined by high customer satisfaction, achievement of pre-defined KPIs and SLAs, and excellent feedback from customers.

Matching Summary

The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products.

Skills & Requirements

Must-have

  • 2+ years technology experience
  • Windows workstation and server proficiency
  • Strong English written and verbal communication
  • Database familiarity
  • Software troubleshooting and testing skills

Nice-to-have

  • SaaS industry prior experience
  • Consultant experience with software utilization
  • Medical office PM/EMR/HER software knowledge
  • Case or account leadership background
  • Creative problem solving abilities

Key Requirements

  • 2+ years technology field experience
  • Client service experience required
  • Proficient in Windows environments
  • Experience with database types
  • Strong problem-solving capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter