Lead technical support for law enforcement agencies
Drive fusus solution deployments and adoption
Manage complex technical issues and crisis situations
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s Fusus solution directly within law enforcement agencies
Job Summary
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s Fusus solution directly within law enforcement agencies.
You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon.
Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
Matching Summary
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s Fusus solution directly within law enforcement agencies.
Skills & Requirements
Must-have
Lead technical support for law enforcement agencies
Drive Fusus solution deployments and adoption
Manage complex technical issues and crisis situations
Advocate for customer needs internally at Axon
Utilize Power BI, SQL Server, and Form Builder/JSON for data analysis
Nice-to-have
Foster strong customer relationships
Promote best practices and optimize software usage
Collaborate effectively with cross-functional teams
Provide advanced training and documentation
Key Requirements
4+ years of experience in technical account management or similar customer-facing role
Bachelor’s degree in business administration, computer science, or equivalent experience
Demonstrated experience deploying SaaS solutions
Advanced knowledge of Windows OS, networking, cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server)
Willingness to work onsite and be available outside normal business hours