Service Delivery Manager (Customer Success / Post Sales)
ADVENTUS SINGAPORE PTE. LTD.
Singapore, Singapore
Not specified (assumed to be hybrid based on typical industry practices).
Bachelor's degree in it or business it
2+ years customer success experience
Strong stakeholder management skills
ADVENTUS SINGAPORE PTE. LTD. is seeking a Service Delivery Manager to lead service delivery for assigned accounts, ensuring project success and maintaining strong customer relationships. The ideal candidate should possess a relevant degree, at least two years of experience in customer success or service delivery, strong communication skills in English and Mandarin, and a proactive approach to problem-solving
Job Summary
Lead and drive service delivery for assigned accounts while managing a team of engineers.
Act as the primary point of contact to ensure SLAs are met and issues are prioritized effectively.
Maintain long-term healthy customer relationships by bridging clients and internal teams to balance satisfaction with business objectives.
Matching Summary
Match Score: 75
ADVENTUS SINGAPORE PTE. LTD. is seeking a Service Delivery Manager to lead service delivery for assigned accounts, ensuring project success and maintaining strong customer relationships. The ideal candidate should possess a relevant degree, at least two years of experience in customer success or service delivery, strong communication skills in English and Mandarin, and a proactive approach to problem-solving.
Skills & Requirements
Must-have
Bachelor's degree in IT or Business IT
2+ years customer success experience
Strong stakeholder management skills
Fluency in English and Mandarin
IT outsourcing experience preferred
Nice-to-have
Proven track record in project milestones
Strong business acumen and financial management
Self-motivated proactive issue resolution
Experience with desktop/system/network engineering
Key Requirements
Bachelor's degree in IT, IS, CS, or Business IT
At least 2 years experience in customer success or service delivery