Operations Excellence Manager

Manulife Financial Inc

Hybrid
Process and performance improvement
Operational excellence projects
Gbs operational excellence framework
Manulife Financial Inc is seeking an Operations Excellence Manager to lead process and performance improvement initiatives within its BPO operations. The role emphasizes operational strategy, coaching, and fostering a culture of continuous improvement, leveraging methodologies like DMAIC and Lean Six Sigma

Job Summary

  • The Operations Excellence Manager plays a pivotal role in driving MBPS’ biggest process and performance improvement initiatives.
  • You will lead high-impact operational excellence projects—ranging from baseline assessments and data-driven analyses to process redesign, performance optimization, and cross-functional transformation efforts.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking an Operations Excellence Manager to lead process and performance improvement initiatives within its BPO operations. The role emphasizes operational strategy, coaching, and fostering a culture of continuous improvement, leveraging methodologies like DMAIC and Lean Six Sigma.

Skills & Requirements

Must-have

  • process and performance improvement
  • operational excellence projects
  • GBS Operational Excellence Framework
  • data-driven Baseline Reviews
  • cross-functional groups

Nice-to-have

  • continuous improvement culture
  • critical thinking and innovation
  • business transformation at scale
  • meaningful exposure
  • flexible environment

Key Requirements

  • 5+ years BPO process/performance improvement
  • 2+ years quality management frameworks
  • 3+ years BPO Operations Management
  • Certified COPC or Lean Six Sigma Green Belt
  • Advanced MS Excel skills
  • Strong BPO operations knowledge
  • Familiarity with BPO tools and systems

Work Rights

Not specified

Tailored Resume

Cover Letter