Citigroup is seeking a Customer Service Lead Analyst in Tampa, Florida, to lead client resolution and support activities within their Customer Service team. The ideal candidate will have extensive experience in payment operations, strong analytical skills, and a proven ability to manage risks while enhancing customer service
Job Summary
The Customer Service Lead Analyst is a senior-level position responsible for leading client resolution and support activities in coordination with the Customer Service team.
Responsibilities include developing business plans, managing product/process infrastructure, analyzing operational flow for risks, and overseeing complex analyses for authentication strategy gaps.
Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Matching Summary
Match Score: 85
Citigroup is seeking a Customer Service Lead Analyst in Tampa, Florida, to lead client resolution and support activities within their Customer Service team. The ideal candidate will have extensive experience in payment operations, strong analytical skills, and a proven ability to manage risks while enhancing customer service.
Salary
Base: $93,440.00 - $140,160.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs