Bids & Tenders And Customer Service Manager

AstraZeneca

Not specified
Public procurement law compliance
Tender offer preparation and submission
Customer service team supervision
AstraZeneca is seeking a Bids & Tenders and Customer Service Manager to oversee the preparation of tender offers and manage customer service operations within the Distribution department. The role requires strong leadership, compliance with legal standards, and a focus on improving customer satisfaction metrics

Job Summary

  • The role is accountable for preparing tender offers, signing contracts, and delivering them in full compliance with legal requirements and company procedures.
  • This position oversees daily customer service operations to ensure high satisfaction levels while supervising all activities for strict regulatory adherence.
  • The successful candidate will lead the effective use of AI and digital platforms to streamline workflows and enable data-driven decision-making.

Matching Summary

Match Score: 85

AstraZeneca is seeking a Bids & Tenders and Customer Service Manager to oversee the preparation of tender offers and manage customer service operations within the Distribution department. The role requires strong leadership, compliance with legal standards, and a focus on improving customer satisfaction metrics.

Skills & Requirements

Must-have

  • Public Procurement Law compliance
  • Tender offer preparation and submission
  • Customer service team supervision
  • Contract signing and delivery management
  • Process improvement initiatives like Lean or Six Sigma
  • AI and digital platform implementation

Nice-to-have

  • Strong analytical and communication skills
  • Proactive problem-solving approach
  • Ability to lead and inspire teams
  • Experience in complex dynamic environments
  • Data-driven decision-making capabilities

Key Requirements

  • University degree in organization, management, finance, pharmacy or related field
  • At least 3 years independent experience in public procurement within pharmaceutical/medical industries
  • At least 2 years experience in roles related to Customer Service
  • At least 3 years experience in people development and building highly effective teams
  • Fluent English and Polish language proficiency

Work Rights

Not specified

Tailored Resume

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