Bilingual Specialist I, Inbound Customer Service

Resurgent Capital Services LP

Base: $20.00-$21.00 ph; bonus: average $600pmnth u...
Bilingual spanish language skills
Strong verbal and written communication
Ability to remain calm under pressure
The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while ensuring full compliance with regulations

Job Summary

  • The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while ensuring full compliance with regulations.
  • Employees are expected to negotiate payment arrangements, resolve inquiries, and maintain high quality standards with a minimum expectation of 97% across applicable audits.
  • The company offers competitive starting pay between $20.00-$21.00 per hour, monthly bonuses averaging $600, and comprehensive benefits including healthcare and tuition reimbursement.

Matching Summary

The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while ensuring full compliance with regulations.

Salary

Base: $20.00-$21.00 per hour; Bonus: Average $600/month up to $1200 max; Benefits: Healthcare, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • Bilingual Spanish language skills
  • Strong verbal and written communication
  • Ability to remain calm under pressure
  • High attention to detail documentation
  • FDCPA compliance certification required

Nice-to-have

  • Collections or telemarketing experience preferred
  • Payment negotiation experience preferred
  • Empathy during sensitive conversations
  • Problem-solving and analytical abilities
  • Quick learning of regulatory knowledge

Key Requirements

  • High school diploma or equivalent
  • Must become FDCPA certified
  • Spanish bilingual proficiency required

Work Rights

Not specified

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