Paiza Services Executive (Call Centre)

Marina Bay Sands PTE. LTD.

Singapore, Singapore
Rotating shifts, including midnight, public holidays, and weekend shifts; option for remote work available for qualified candidates.
Fluent in english language
Ability to perform rotating shifts
Proficient in microsoft office applications
Marina Bay Sands PTE. LTD. is seeking a Paiza Services Executive to manage guest inquiries and reservations via phone and email, ensuring high levels of customer service. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and proficiency in Microsoft Office, with the ability to work shifts

Job Summary

  • The role involves handling incoming calls and emails for hotel guests and casino patrons while ensuring timely and professional assistance.
  • Employees are responsible for processing reservation requests, redeeming casino offers, and maintaining accurate patron information records.
  • Candidates with proven independence may be offered the option to work from home as a condition of employment.

Matching Summary

Match Score: 85

Marina Bay Sands PTE. LTD. is seeking a Paiza Services Executive to manage guest inquiries and reservations via phone and email, ensuring high levels of customer service. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and proficiency in Microsoft Office, with the ability to work shifts.

Skills & Requirements

Must-have

  • Fluent in English language
  • Ability to perform rotating shifts
  • Proficient in Microsoft Office applications
  • Excellent telephone etiquette
  • Experience in customer service role

Nice-to-have

  • Ability to communicate in Mandarin
  • Proven competencies to work independently
  • Option to work from home for qualified candidates
  • Background in casino operations preferred
  • Strong interpersonal communication skills

Key Requirements

  • Minimum N/O levels, NITEC or Diploma Holder
  • At least 1 year of working experience
  • Fluent in English and preferably Mandarin
  • Availability for midnight, weekend, and public holiday shifts

Work Rights

Not specified

Tailored Resume

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