Client Services Associate I

Guardant Health

Remote - Open Position (USA)
Base: $20 - $28; bonus/equity: not specified; bene...
Hybrid
Professional communication skills
Customer relationship management
Data entry and verification
The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory

Job Summary

  • The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory.
  • CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times.
  • Achieve team and individual goals and monitor personal metrics.

Matching Summary

The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory.

Salary

Base: $20 - $28; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Professional communication skills
  • Customer relationship management
  • Data entry and verification
  • Adherence to SOPs
  • Problem-solving customer complaints

Nice-to-have

  • Adaptability in fast-paced environment
  • Flexibility with working hours
  • Bilingual English/Spanish asset

Key Requirements

  • 2+ years of customer experience in healthcare
  • Solid Microsoft Office experience
  • Ability to multitask and work with independence
  • Ability to travel for training

Work Rights

Not specified

Tailored Resume

Cover Letter