Trade Floor End User Support Technician

Brightonparkbank

New York, NY, USA
Base: $80,000.00 - $120,000.00; bonus/equity: not ...
Fully remote
Monitor and maintain critical technology infrastructure
Resolve complex technical issues
Support for microsoft and apple ecosystems
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations

Job Summary

  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
  • Embark on a transformative journey as Trade Floor End User Support Technician. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions.

Matching Summary

Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Salary

Base: $80,000.00 - $120,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Monitor and maintain critical technology infrastructure
  • Resolve complex technical issues
  • Support for Microsoft and Apple ecosystems
  • Support Front Office client-facing employees
  • Incident management best practices

Nice-to-have

  • Proactively assess support activities
  • Tune monitoring tools and thresholds
  • Collaborative and inclusive environment
  • Forward-thinking and eager to make a difference

Key Requirements

  • Considerable troubleshooting skill for software issues
  • Demonstrated ability to learn, identify, and resolve systemic problems
  • Ability to triage and work individually and on a team
  • Experience supporting applications like Bloomberg, Eikon / Reuters Dealing
  • Experience working with Microsoft Active Directory, SCCM, Group Policy
  • Familiarity with ITIL frameworks and Project Management concepts

Work Rights

Not specified

Tailored Resume

Cover Letter