Post Sales Customer Support Executive

AUSZIP BLINDS AND SCREENS PTE. LTD.

Woodlands, Singapore
Primary point of contact for customers
Manage customer communications and issues
Coordinate with sales and installation teams
You will serve as the main customer touchpoint to ensure a smooth post-sales experience after a sale is confirmed

Job Summary

  • You will serve as the main customer touchpoint to ensure a smooth post-sales experience after a sale is confirmed.
  • The role requires coordinating closely with internal teams including sales, production, and installation to resolve issues and prevent conflicts.
  • Candidates must be organized and meticulous to track case statuses and follow-ups within the CRM system.

Matching Summary

You will serve as the main customer touchpoint to ensure a smooth post-sales experience after a sale is confirmed.

Skills & Requirements

Must-have

  • Primary point of contact for customers
  • Manage customer communications and issues
  • Coordinate with sales and installation teams
  • Track case status in CRM system
  • Strong written English communication skills

Nice-to-have

  • Bilingual ability is a bonus
  • Calm and patient demeanor
  • Experience in administrative roles
  • Proficiency with WhatsApp Web and Google Sheets

Key Requirements

  • Prior experience in customer support or admin roles
  • Competent in phone-based customer service
  • Digital tools proficiency (CRM, WhatsApp, Sheets)

Work Rights

Not specified

Tailored Resume

Cover Letter