The Area Installation Specialist assists with the customer experience throughout the install job life cycle, including technical measures, pre-existing condition assessments, and product affirmations
Job Summary
The Area Installation Specialist assists with the customer experience throughout the install job life cycle, including technical measures, pre-existing condition assessments, and product affirmations.
Responsibilities include conducting Job Site Inspections, reviewing work quality, checking service provider credentials, and meeting with customers to ensure consistency with Home Depot standards.
The role involves resolving customer complaints, preventing cycle-time delays, working with service providers, and approving or escalating project changes to ensure customer satisfaction.
Matching Summary
The Area Installation Specialist assists with the customer experience throughout the install job life cycle, including technical measures, pre-existing condition assessments, and product affirmations.
Skills & Requirements
Must-have
Customer experience management
Technical measures and assessments
Job site inspections
Service provider management
Resolving customer complaints
Nice-to-have
Strong negotiation skills
Collaborative leadership
Business acumen
Action oriented
Key Requirements
Must be eighteen years of age or older
Legally permitted to work in the United States
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred