Amer Flight Deck Product Support Lead

Skywise

Waterloo, Ontario, Canada
3d onsite
Flight deck product support quality
Customer satisfaction
L1/l2 support team performance
Skywise is seeking a Product Support Lead to ensure the quality of support for Flight Deck products across the AMER region, aiming for a high level of Customer Satisfaction

Job Summary

  • Skywise is seeking a Product Support Lead to ensure the quality of support for Flight Deck products across the AMER region, aiming for a high level of Customer Satisfaction.
  • Key responsibilities include managing L1/L2 support performance, acting as an escalation focal point, supporting L3 issue prioritization, identifying customer irritants, and preparing statistical reviews.
  • The company offers a comprehensive benefits package including flexible hours, hybrid working, vacation days, professional development, and strong focus on mental health support.

Matching Summary

Skywise is seeking a Product Support Lead to ensure the quality of support for Flight Deck products across the AMER region, aiming for a high level of Customer Satisfaction.

Skills & Requirements

Must-have

  • Flight Deck product support quality
  • Customer Satisfaction
  • L1/L2 support team performance
  • Root Cause Analysis
  • KB documentation population
  • Customer-facing activities

Nice-to-have

  • Agile development culture
  • Innovative operational efficiency
  • Sustainable aviation focus
  • Strong work-life balance
  • Active Inclusion & Diversity Committee

Key Requirements

  • 5-10 years of Airline Flight Operation experience
  • Engineering or Master's degree
  • Superior analytical and problem-solving skills
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter