Customer Assistance Representative I

spaceport.ok.gov

Base: 40,000.00; bonus/equity: not specified; bene...
Provide advice on laws, policies, and procedures
Respond to requests for publications and forms
Analyze information presented
Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures

Job Summary

  • Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures.
  • Employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers.
  • The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Matching Summary

Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures.

Salary

Base: 40,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Provide advice on laws, policies, and procedures
  • Respond to requests for publications and forms
  • Analyze information presented
  • Maintain records, files, and reports

Nice-to-have

  • Establish and maintain effective working relationships
  • Communicate effectively, both orally and in writing
  • Read, comprehend and apply various policies

Key Requirements

  • One year of clerical office work experience
  • One year of customer service representative experience
  • Thirty semester hours of college
  • Six semester hours in business or public administration

Work Rights

Not specified

Tailored Resume

Cover Letter