Effective communication with drivers and customers
The primary purpose of this role is to communicate between the driver, the intended receiver, and the customer concerning the disposition of undeliverable freight
Job Summary
The primary purpose of this role is to communicate between the driver, the intended receiver, and the customer concerning the disposition of undeliverable freight.
Responsibilities include responding to incoming calls regarding potential freight damages, overages, shortages, or spoilage, and determining claim validity.
The company offers medical, vision, dental, supplemental, and life insurances along with a 401(k) retirement plan and quarterly match.
Matching Summary
The primary purpose of this role is to communicate between the driver, the intended receiver, and the customer concerning the disposition of undeliverable freight.
Skills & Requirements
Must-have
Strong computer skills in Windows environment
Claims processing and case management
Effective communication with drivers and customers
Nice-to-have
Transportation or warehouse industry experience
Experience with AS/400 system
Ability to multi-task in fast-paced environment
Key Requirements
Minimum qualifications include strong organizational skills