Customer Service Officer (Live Chat) (Insurance) (Up to $4,000) (12 Months Contract) #TNKC

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to $4,000; not specified; not specified pm
Live chat support experience
Phone enquiry handling
Crm system record keeping
The role involves professionally attending to customer and financial representative enquiries via phone and live chat

Job Summary

  • The role involves professionally attending to customer and financial representative enquiries via phone and live chat.
  • Employees are expected to resolve complaints and issues at the first touchpoint wherever possible while maintaining accurate CRM records.
  • The position includes assessing appeals, providing recommendations to management, and supporting additional duties during peak periods.

Matching Summary

Match Score: 75

The role involves professionally attending to customer and financial representative enquiries via phone and live chat.

Salary

Up to $4,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Live chat support experience
  • Phone enquiry handling
  • CRM system record keeping
  • First touchpoint resolution

Nice-to-have

  • Appeal assessment skills
  • Operational flexibility
  • Peak period support

Key Requirements

  • 12 Months Contract duration
  • Email resume to recruiter

Work Rights

Not specified

Tailored Resume

Cover Letter