Not specified; benefits: comprehensive health, lif...
On-site
5+ years hr or operations experience
2-4+ years people leadership experience
Experience leading customer-facing teams
This role is responsible for overseeing multiple specialized HR Services functions within Customer Experience, including payroll custom reporting and technical support
Job Summary
This role is responsible for overseeing multiple specialized HR Services functions within Customer Experience, including payroll custom reporting and technical support.
The company is building an AI-forward operating model where employees are expected to actively leverage AI tools to improve efficiency and decision-making.
Benefits include comprehensive health insurance, 4 weeks of vacation, a $2000 paid vacation bonus, and a 401k plan with up to 6% company match.
Matching Summary
This role is responsible for overseeing multiple specialized HR Services functions within Customer Experience, including payroll custom reporting and technical support.
Salary
Not specified; Benefits: Comprehensive health, life, disability insurance, 4 weeks vacation, 12 holidays, parental leave, volunteer time off, 401k with 6% match, $2000 vacation bonus
Skills & Requirements
Must-have
5+ years HR or operations experience
2-4+ years people leadership experience
Experience leading customer-facing teams
Strong operational mindset and KPI management
Ability to manage complex client escalations
Proficiency with CRM and reporting tools
Nice-to-have
Experience in SaaS or HR technology environments
Familiarity with BambooHR Payroll workflows
Experience implementing Lean or Six Sigma frameworks
Proven track record of scaling service delivery teams
AI fluency and ability to model effective usage
Strong business acumen connecting ops to retention
Key Requirements
5+ years experience in HR, consulting, or payroll operations
2-4+ years of direct people leadership experience
Background check and credit check required for employment
Must be based in Utah with hybrid work availability