Not specified; indicate salary expectations in app...
On-site
Contact center operational management
Critical incident coordination
Kpi and sla monitoring
The role serves as the focal point for managing critical incidents between technical teams, clients, and internal stakeholders to ensure service standards are met
Job Summary
The role serves as the focal point for managing critical incidents between technical teams, clients, and internal stakeholders to ensure service standards are met.
Candidates will supervise daily operations, monitor real-time performance metrics, and coordinate with technical teams to balance service capacity and quality.
The company offers a hybrid work model, comprehensive health insurance coverage, and professional development opportunities through Bosch Learning Company.
Matching Summary
The role serves as the focal point for managing critical incidents between technical teams, clients, and internal stakeholders to ensure service standards are met.
Salary
Not specified; Indicate salary expectations in application
Skills & Requirements
Must-have
Contact Center operational management
Critical incident coordination
KPI and SLA monitoring
Team supervision and support
CRM and digital platform usage
Nice-to-have
Genesys platform knowledge
Gas appliance regulations awareness
Consumer law expertise
High-pressure environment resilience
Strategic improvement proposals
Key Requirements
Technical or professional degree in telecommunications, administration, or commercial area
Experience in Contact Center operations and customer service
Intermediate or advanced MS Office skills
Knowledge of inbound/outbound channels and ticketing systems