Product Support Representative

NAVBLUE SAS

Toulouse Area, France
Hybrid
Skywise core x deployment
Technical customer support
Data quality validation
The Product Support Representative will serve as the primary technical bridge between the digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence

Job Summary

  • The Product Support Representative will serve as the primary technical bridge between the digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
  • Primary responsibilities include leading the technical deployment and integration of Skywise Core X, providing advanced L2/L3 technical support, and acting as the 'Voice of the Customer' to influence the product roadmap.
  • The company offers a hybrid work model with flexible working hours, generous paid leave, comprehensive health insurance, and various financial wellbeing and on-site perks.

Matching Summary

The Product Support Representative will serve as the primary technical bridge between the digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.

Skills & Requirements

Must-have

  • Skywise Core X deployment
  • technical customer support
  • data quality validation
  • SaaS expertise
  • aviation operations knowledge

Nice-to-have

  • voice of the customer
  • process enhancement identification
  • proactive customer engagement
  • continuous improvement mindset

Key Requirements

  • 4+ years of professional experience
  • Bachelor's or Master's degree
  • Customer-facing technical support or implementation role
  • Fluent in English (written/verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter