Product Lead - Digital Adoption & Engagement

CYGNIFY PTE. LTD.

Singapore, Singapore
Sgd 10,000 - 15,000 / monthly pm
On-site
Digital channel adoption and engagement
Customer-facing mobile app product ownership
Ai chatbot platform experience
Cygnify Pte. Ltd. is seeking a Product Lead for Digital Adoption & Engagement to oversee strategy and performance for a telecom company's consumer mobile app and AI chatbot platforms. The ideal candidate should have extensive digital experience, particularly in leading product management in customer-facing roles

Job Summary

  • The role involves owning the strategy, roadmap, and performance of the client’s consumer app and AI chatbot platforms to enhance digital engagement and self-service usage.
  • The Product Lead will collaborate across business, product, CX, and technology teams to develop and prioritize the digital product roadmap and improve customer journeys.
  • This position requires leading and developing a team while managing resources and vendors to ensure platform performance and meet SLAs.

Matching Summary

Match Score: 85

Cygnify Pte. Ltd. is seeking a Product Lead for Digital Adoption & Engagement to oversee strategy and performance for a telecom company's consumer mobile app and AI chatbot platforms. The ideal candidate should have extensive digital experience, particularly in leading product management in customer-facing roles.

Salary

SGD 10,000 - 15,000 / Monthly

Skills & Requirements

Must-have

  • digital channel adoption and engagement
  • customer-facing mobile app product ownership
  • AI chatbot platform experience
  • CX and UX/UI expertise
  • Agile delivery methodology
  • stakeholder management and leadership

Nice-to-have

  • data-driven mindset
  • team leadership and coaching
  • collaboration with IT and vendors
  • personalization and automation skills

Key Requirements

  • Bachelor’s degree in Business, Marketing, or related field
  • 10–12 years of digital experience
  • 6+ years in leadership roles
  • Experience with GenAI assistants or AI chatbot solutions

Work Rights

Not specified

Tailored Resume

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