Member Experience Manager

EōS Fitness

Jurupa Valley, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Front-line leadership experience
Billing issue resolution skills
Team training and development
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k) matching, free membership

Skills & Requirements

Must-have

  • Front-line leadership experience
  • Billing issue resolution skills
  • Team training and development
  • Fast-paced customer environment
  • Facility cleanliness monitoring

Nice-to-have

  • Fitness industry operations knowledge
  • Empathy and solution-oriented mindset
  • Social media reputation management
  • Personalized member outreach strategies
  • Collaborative team culture fit

Key Requirements

  • CPR certification within 30 days
  • Pass background check
  • Complete Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter