Signature Customer Success Account Manager - Waterbury, Ct

UPS

Waterbury, CT, US
Manage high volume of smaller customers
Drive customer satisfaction and retention
Identify low-touch upsell opportunities
This position will support a territory including Waterbury, CT while managing a high volume of smaller customers

Job Summary

  • This position will support a territory including Waterbury, CT while managing a high volume of smaller customers.
  • The role focuses on driving customer satisfaction and retention at scale by leveraging dashboards and reporting to support clients effectively.
  • Candidates must have 0–4 years in customer success or support roles with experience in SMB account management.

Matching Summary

This position will support a territory including Waterbury, CT while managing a high volume of smaller customers.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention
  • Identify low-touch upsell opportunities
  • Monitor customer health metrics
  • Update UPS DRIVE with retention data

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for reporting
  • Excellent written communication skills
  • Ability to lead teams or self
  • Experience with supply chain solutions

Key Requirements

  • 0–4 years in customer success or support roles
  • SMB account management experience
  • Must be a U.S. Citizen or National
  • Alien lawfully admitted for permanent residence
  • Alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen, National, or authorized to work

Tailored Resume

Cover Letter