Desktop Support Tech Ii

Kansashealthsystem

Strawberry Hill Campus, Kansas City, USA
**
Installation, configuration, and usability of computing platforms
Troubleshooting and resolution of reported issues
Customer service and satisfaction focus
** The job posting is for a Desktop Support Tech II at Kansas Health System's Strawberry Hill Campus, focusing on providing user support for desktop computers, peripherals, and software. The role involves troubleshooting, project participation, and maintaining documentation, requiring strong communication skills and an emphasis on customer service. **

Job Summary

  • Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).

Matching Summary

Match Score: 75

** The job posting is for a Desktop Support Tech II at Kansas Health System's Strawberry Hill Campus, focusing on providing user support for desktop computers, peripherals, and software. The role involves troubleshooting, project participation, and maintaining documentation, requiring strong communication skills and an emphasis on customer service. **

Skills & Requirements

Must-have

  • Installation, configuration, and usability of computing platforms
  • Troubleshooting and resolution of reported issues
  • Customer service and satisfaction focus
  • Documentation of trouble ticket resolutions
  • On-site and remote support for workstations

Nice-to-have

  • Communication under adverse situations
  • Collaboration with technology teams
  • Maintaining support policies and procedures
  • Identifying training opportunities

Key Requirements

  • 1 or more years of closely related experience required in addition to Associate's degree
  • 2 or more years experience in lieu of Associate's degree
  • Formal education in IT or experience equivalent to Associate's degree

Work Rights

Not specified

Tailored Resume

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