Job Summary

• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.
• Perform root cause analysis of recurring issues and act as a single point of contact for escalations.
• Support highly-available cross enterprise common/middleware applications on a large, global network using Microsoft technologies and other 3rd party solutions.

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Skills & Requirements

Key Requirements

• Microsoft SQL Server Certified
• Azure SQL cert is mandatory
• Advanced SQL Server knowledge
• SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors
• T-SQL, PowerShell, or equivalent scripting knowledge
• Working knowledge of Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
• Proficient in host and deploy enterprise software, Azure, virtualization, cloud
• Troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent
• Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations
• Ability to train on working with Development Teams
• Good problem-solving skills
• Knowledge of writing advanced SQL/DB scripts
• Software support experience
• Proven ability to mentor, coach, and develop internal education programs
• Verbal and written command of the English language

Work Rights